APPOINTMENTS AND CANCELLATION POLICY
To ensure the date and time of your choice, we recommend making reservations in advance. Body & Soul also requires a 50% deposit on all bookings as part of our 48 hour cancellation policy. We understand that sometimes appointments need to be cancelled or changed, this policy requires that our clients provide us with a minimum of 48 hours notice should they need to cancel or make adjustments to their appointment(s). In the event that 48 hours notice is not given, or a client simply does not attend their scheduled appointment, the 50% deposit is non-refundable. Clients using Gift Certificates as their deposit are subject to this policy, and should the policy not be adhered to 50% of the value of their service(s) will be deducted from the Gift Certificate.
We suggest you arrive at least 20 minutes prior to your scheduled appointment time. As a courtesy to other guests scheduled and following your appointments, late arrivals may only receive the remaining available appointment time. You are responsible for and will be charged the full service fee.
As a courtesy to clients scheduled after your appointment, please arrive at least 20 minutes ahead of your scheduled appointment time. If you arrive late, we will do our best to accommodate your appointment however, you may only be entitled to the remaining time of your scheduled appointment. We also ask that clients turn their phones off or keep them silenced. Body & Soul is not responsible for lost or stolen property.
GIFT CARDS & SERVICES
Spa Gift Cards are a wonderful way to give the gift of health, wellness, relaxation and beauty to the special people in your life. Gift Cards can be purchased at the front desk or online. Gift Cards are treated as cash, and all lost or stolen gift cards are not replaceable. Our gift cards never expire for their cash value. All sales are final. Please note that all gift card and spa purchases, pre-payments, services, and deposits are non-refundable.
RETURNS & EXCHANGES
Unopened products with accompanying receipt can be returned for spa credit or exchanged for another product within 3 days of purchase. Products without accompanying receipt or products that have been opened/used cannot be returned or exchanged. All sales are final on Gift Cards.
Gratuities are accepted in cash only. If you were happy with your service, it is customary to give 15-20% of the full menu price in gratuity to your therapist.
We accept cash, Visa, MasterCard, American Express, and Discover cards. We do not accept personal checks. Gratuity is accepted in cash only.