Spa Policy

APPOINTMENTS AND CANCELLATION POLICY
Advanced reservation for our service(s) is recommended. A major credit card is required to hold your reservation(s). A 50% deposit is required for RMT, Spa Packages (3 or more services), and group bookings. A 25% deposit is required on all spa bookings. If you need to cancel or reschedule, we require 48 hours’ notice. Appointments cancelled, changed or rescheduled in less than 48 hours will be billed 100% of each service.

ARRIVAL
We suggest you arrive at least 20 minutes prior to your scheduled appointment time. As a courtesy to other guests scheduled and following your appointments, late arrivals may only receive the remaining available appointment time. You are responsible for and will be charged the full service fee.

SPA ETIQUETTE
Please arrive at least 20 minutes ahead of your scheduled appointment. If you arrive late, we will do our very best to accommodate your entire service, however you will be charged in full for your service. Body & Soul is not responsible for lost or stolen property.

GIFT CARDS
Spa Gift Cards are a wonderful way to give the gift of health, wellness, relaxation and beauty to the special people in your life. Gift Cards can be purchased at the front desk or online. Gift Cards are treated as cash, and all lost or stolen gift cards are not replaceable. Our gift cards never expire for their cash value. All sales are final.

RETURNS & EXCHANGES
Unopened products with accompanying receipt can be returned for spa credit or exchanged for another product within 7 days of purchase. Products without accompanying receipt or products that have been opened/used cannot be returned or exchanged. All sales are final on Gift Cards.

GRATUITIES
Gratuities are accepted in cash only. If you were happy with your service, it is customary to give 15-20% of the full menu price in gratuity to your therapist.

PAYMENT METHODS
We accept cash, Visa, MasterCard, American Express, and Discover cards. We do not accept personal checks. Gratuity is accepted in cash only.